Sorted Parent Return & Refund Policy

​Our Commitment: We want you and your little one to love every purchase, but if something isn't right, we’re here to help.

​14-Day Return Policy (Change of Mind)

​Request Window: You must notify us within 14 calendar days of delivery to request a return.

​Return Shipping Window: Products must be posted back to us within 14 days of your return approval.

​Condition Requirements: Items must be undamaged, unworn, unused, and in original condition with all tags attached.

​Return Postage: Customers are responsible for return shipping costs unless the item is faulty or damaged.

​Damaged or Defective Items

​Reporting Window: Any claims for damaged, defective, or incorrect items must be reported within 5 days of receipt.

​Required Evidence: Please provide your order number, a brief description, and clear photos/videos of the issue.

​Resolution: Verified damaged items will be replaced or fully refunded at no extra cost to you.

​How to Request a Return

​Step 1: Email our support team at sortedparent@hotmail.com with your order number and reason for return.

​Step 2: Receive return approval and warehouse instructions from our support team.

​Step 3: Post the item back using a tracked courier service within 14 days.

​Step 4: Receive your refund to your original payment method within 5–7 business days of warehouse inspection.

​Important Exclusions

​Unauthorised Returns: Please contact us before sending items back, as unsolicited returns cannot be accepted.

​Hygiene Items: Opened feeding gear, pacifiers, or personal care items cannot be returned unless defective.